1. Who We Are
VLL Professional Spanish (“VLL”, “we”, “us”, “our”) provides private Spanish language tuition to individuals and organisations, based in Alicante, Spain. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, or become a student.
Data controller: VLL Professional Spanish, Alicante, Spain.
Contact: contacto@vllprofessionalspanish.com.
2. What Personal Data We Collect
We may collect the following categories of personal data:
- Contact details: name, email address, phone number, country/city of residence
- Enquiry information: the details you share with us about your goals, level and availability
- Booking and programme information: your programme, session dates, attendance and progress notes
- Payment information: billing details necessary to process payments (we do not store full card details)
- Technical data: IP address, browser type and usage data collected via cookies when you visit our website
3. How We Use Your Personal Data
We use your personal data to:
- Respond to your enquiries and arrange consultations
- Provide, manage and personalise your tuition programme
- Process payments and maintain accounting records
- Send you service-related communications, such as session confirmations
- Send you our newsletter, only where you have opted in, and you may unsubscribe at any time
- Improve our website and services
4. Legal Basis for Processing
Under the EU General Data Protection Regulation (GDPR), we rely on the following legal bases:
- Performance of a contract, where processing is necessary to provide the tuition you have booked
- Consent, for example for newsletter communications, which you may withdraw at any time
- Legitimate interests, for example to improve our services and respond to enquiries
- Legal obligation, where applicable, for example accounting and tax requirements
5. Sharing Your Data
We do not sell your personal data. We may share it with trusted service providers who support our business (for example, email, scheduling or payment platforms), bound by appropriate confidentiality and data protection obligations. We do not share your data with third parties for their own marketing purposes.
6. International Data Transfers
Some of the service providers we use may process data outside the European Economic Area (EEA). Where this occurs, we take steps to ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, Spanish tax and accounting obligations, which may require retaining certain records for several years).
8. Your Rights
Under the GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, where applicable
- Restrict or object to certain processing
- Request portability of your data
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es) or your local supervisory authority
To exercise any of these rights, please contact us at contacto@vllprofessionalspanish.com.
9. Cookies
Our website uses cookies to improve your browsing experience and understand how our site is used. You can control or disable cookies through your browser settings.
10. Children’s Privacy
Our services are directed at adults. We do not knowingly collect personal data from children under 16 without appropriate parental consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at contacto@vllprofessionalspanish.com.